Shipping Policy

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Potionary Lab
• "Goods" refers to the items offered for sale on the Service.
• "Orders" means a request by You to purchase Goods from Us.
• "Service" refers to the Website.
• "Website" refers to potionarylab.com, accessible from www.potionarylab.com
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Potionary Lab. The following terms and conditions constitute our Shipping Policy..

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 1-3 business days. 

Our standard shipping time is typically 4-8 business days, ensuring you receive your products in a timely manner. Please note that occasionally, due to unforeseen circumstances, delivery may take a few extra days.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We do not envisage any customs fees for deliveries with the UK however, Potionary Lab is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

We do offer a refund for fault or damaged goods, please see our Terms and Conditions for full details and any exclusions that may apply. We do also offer an additional shipping cover which will provide protection against damage and theft of deliveries. Please select this at the time of payi9ng for your order.