A tracking number will be emailed to you once your order is on its way. Use this to stay informed about your package’s status and delivery timeline.. You can also track your package using Track Now

For any inquiries or changes to your order, our friendly Potionary Lab concoctors are at your service! Reach out via:

• In-store chat: Connect with our team directly through our convenient in-store chat feature.
• Email: Share your request with our helpful team at welovetohearfromyou@potionarylab.com
• Phone or WhatsApp: Give us a call or send a WhatsApp message to (+60) 123-456-794.

Our dedicated support team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM

Please contact us immediately if you need to modify or cancel your order. Once your order has begun processing or shipping, changes or cancellations may not be possible.

To initiate a return, please contact our customer service team with your order number and reason for return. They will provide you with a return authorization and instructions on how to send your item back.

We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging.